I needed to reset a phone for a client recently and had kind of a hard time doing it. Here’s the long version:

A client recently picked up a Droid 2
from Verizon
and we spent some time getting it all set up. Not even a month later, the poor thing managed to get the phone all wet so she had to get another. When she did, the Verizon tech couldn’t get the original Gmail account set up properly so they made her another. Now, as many folks know, having your Contacts, Calendar and such synced to the cloud* is one of the cooler functions of a modern smartphone*.
Verizon likes to use their own Backup Assistant which, in all fairness, does do a pretty good job. The problem is it only handles the phone. If one wants to edit or view their contacts on a computer you need a better solution. That’s where using the Gmail Contacts really shines.
The Verizon staff got my client set up with a new Gmail account and restored her Contacts with Backup Assistant but the new Gmail address was difficult to spell, let alone give to anyone else. This is not what the client wanted long term. So I needed to plan on wiping the phone since Google saw fit to not allow any other way to change the primary Gmail account associated with a device. You can add other accounts but that crappy one would have been stuck there forever. This was unacceptable.
Anyhow, most of the Google results for wiping the phone entailed powering the device up while holding X then using the Volume Up and Camera button. This had no effect on the new phone, perhaps because it was a global version. There’s a lot of inaccurate information out there, partially due to the lack of model NUMBERS for phones and instead relying on “Droid”, “Droid X”, “Droid 2″, “Droid 2 Global”, etc. Oh, I know there are indeed model numbers somewhere in there but hoping folks referenced in their posts is often an exercise on futility. The average gadget owner won’t know that this difference exists and certainly wouldn’t know where to find it. It took some search-fu to really turn up the correct steps for what I needed so I thought I’d share them here in the hope they’ll help someone in the future.
Anyhow, enough of me ranting slightly. On to the ACTUAL reset steps for a Motorola Droid 2 Global:
- Turn off the phone by pushing and holding the Power Key on top of the device then tap Power Off in the resulting menu.
- Slide the keyboard open, hold the X key on the keyboard and hold the Power Key for 4 seconds to turn on the phone. Release both buttons when the Motorola logo appears.
- You should now see this symbol:

- Press the “Search” key on the keyboard (looks like a magnifying glass). This will unhide a menu.
- Use the Volume Up/Down keys to navigate to Wipe data/factory reset.
- Press the Camera key to select the item.
- Use the Volume Up/Down keys to navigate to Yes delete all user data.
- Press the Camera key to select the item.
- Wait for operation to complete. It took perhaos a minute on my client’s phone.
- Use Volume Up/Down to navigate to Reboot system now and use the Camera key to select it.
Your phone will reboot and you’ll need to set things up again. It’s a pretty straightforward process if you’re technically inclined. One of the truly handy things (on my client’s phone, anyhow, YMMV) is the SD card kept all her pictures, etc, and most everything else was “in the cloud” so getting back to where she was before the wipe was quite painless.
It is quite important to know your data is backed up and, probably more important, know how to restore your it with ANY device you’re about to wipe out. This is the case whether it’s a phone or a computer. Please exercise caution and don’t lose your data. Without it your techno-bauble is just a fancy paperweight.
That’s it for me at the moment. I’ll surely have more to say later … I always do!
* I hate these terms. They’re nothing more than buzzwords to make old things seem new and cool rather than old and still useful. For example: “cloud” is really “network storage” wrapped up in Newspeak. Likewise, it’s my opinon that “smartphone” is just a silly term for a PDA that makes phone calls. Hell, nearly any phone is “smart” these days compared to the old bricks we used to be happy to show off.